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FAQs

HOW DO I CHECK OUT WITH A COUPON CODE?
If you have received a coupon code for a special offer, you can enter the coupon code during checkout and the offer will apply as long as it is valid.


HOW DO I CHECK THE STATUS OF MY SHIPMENT?
Rivaled will send you emails regarding the receipt of your order along with when it was shipped to the address provided. All shipments will have a tracking number that will link to the carrier.
You can Track your Shipment through the link here.


CAN YOU HELP ME FIND THE RIGHT PRODUCT AND SIZE?
Not sure how it fits? Want to know why we love it? Or what to wear it with? Let's chat. We're here to help. Feel free to drop us a line at customercare@rivaled.co.


HOW DO I SELECT THE RIGHT SIZING?
We have provided our customers with a general sizing guide to help you select the right fit for your body type. Please click here to see the measurement guide.


WHAT IS THE RETURN TIMEFRAME?
Product needs to be returned within 15 days of receiving it. All items need to be unworn with tickets attached and receipt/packing slip included. You will be notified once the return has been received and processed.


HOW DO I RECEIVE SPECIAL PROMOTIONS AND EMAILS?
We regularly send out emails showcasing trends and company promotions. Sign up to receive these emails on the homepage of rivaled.co . And be sure to follow us on Facebook, Twitter, and Instagram to always be the first to know. We love making new friends.


WHAT DO I DO IF MY PRODUCT ARRIVED DAMAGED?
We have a strict quality control process and aim to deliver flawless merchandise to our customers. However, sometimes, mistakes do happen. If an order arrived damaged, please send us an email to customercare@rivaled.co and we will replace it immediately. No questions asked.

WHEN WILL MY PRODUCT SHIP?
Products ordered from Rivaled typically ship within 7-10 business days of your order being placed. Rivaled aims to ship products as quickly as possible but in some situations your order may ship in a slightly longer timeframe. This allows Rivaled to minimize unnecessary inventory, which can be wasteful.  Rivaled will communicate when orders will ship for a particular product on the product page, please make sure to read all of the details. Feel free to email us at customercare@rivaled.co with any questions about when your product will ship. You will receive a shipment confirmation when your product(s) ship.

HOW DO YOU SHIP?
We ship using a combination of carriers depending on your desired shipping address - but packages will ultimately be delivered by the United States Postal Service. Packages usually take 5-7 business days to arrive once we process your order. We do not Express or Overnight Ship. If you are an international customer your order will be delivered by a mixture of local carriers.

WHAT IF I DIDN'T RECEIVE ALL OF MY ITEMS?
You may receive your order in more than one package. Please check the tracking email to see which items are included in a given shipment.  If an item is unavailable to be shipped, we will contact you and credit you for your purchase.

WHAT DO I DO IF MY PRODUCT DOESN’T LOOK LIKE THE PHOTO.
We want you to be 100% satisfied but we cannot guarantee that products will always look like the photos depicted on Rivaled’s website. If you are unhappy with the way a product looks, please follow our return policy located here (link to policty) and return it within 15 days of receipt with the reason for the return. We will be happy to exchange your merchandise or refund it pursuant to our policy.

WHAT DO I DO IF MY PRODUCT ARRIVED DAMAGED?
We have a strict quality control process and aim to deliver flawless merchandise to our customers. However, sometimes, mistakes do happen. If an order arrives damaged, please send us an email to customercare@rivaled.co and we will replace it immediately. In some rare occasions an order may be lost or damaged by the carrier in transit. Rivaled cannot control this but we will always attempt to help our customers. If this happens please email us and we will offer assistance the best we can.

I’M AN INTERNATIONAL CUSTOMER AND THE CARRIER REQUESTED MONEY UPON DELIVERY, WHAT DO I DO?
Unfortunately Rivaled cannot control the duties, taxes, and other potential fees levied by countries outside the United States. All international customers are responsible for paying all duties, taxes, and levies imposed by taxing authorities in their respective countries.